Privacy Policy

Information we collect

We may collect information you provide directly, including your name, email address, mobile number, property address, service selections, appointment details, and the content of communications you send us.

We may also collect limited technical information when you use our website, such as browser type, device information, referring pages, pages viewed, and general interaction data. Payment providers and scheduling platforms may collect additional information under their own privacy policies.

How we use information

We use personal information to:

• Respond to inquiries and provide customer support.
• Schedule, confirm, deliver, and manage photography and media services.
• Send appointment confirmations, reminders, scheduling updates, and service-related communications.
• Send occasional review, repeat-client, or win-back email only when the applicable consent and suppression rules permit it.
• Process transactions, maintain business records, improve our services, secure our systems, and comply with legal obligations.

Mobile messaging privacy

If you opt in to SMS messages from Tercio Studios, we may send appointment confirmations, reminders, scheduling updates, and customer-care responses. Message frequency varies and is typically no more than four messages per appointment, plus messages you initiate. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or messaging consent with third parties or affiliates for marketing or promotional purposes. Mobile information may be provided only to service providers that help us deliver requested messaging services, and only for that operational purpose. Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing.

When we share information

We may provide information to vendors that support our operations, such as website hosting, scheduling, communications, payment processing, analytics, and media delivery providers. These providers may use information only to perform services for us or as otherwise permitted by law.

We may also disclose information when required by law, to protect rights or safety, or in connection with a merger, financing, acquisition, or sale of business assets. The mobile messaging restrictions above continue to apply to SMS opt-in data and consent.

Cookies and analytics

Our website may use cookies or similar technologies to operate the site, understand aggregate traffic, and improve performance. You can control cookies through your browser settings, although disabling them may affect some site features.

Data retention and security

We retain information for as long as reasonably necessary to provide services, maintain required records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.

Your choices

You may request access to, correction of, or deletion of personal information by contacting us. We may need to verify your identity and may retain information where required for legal, security, or recordkeeping purposes.

To stop SMS messages, reply STOP. To resume after opting out, reply START. For messaging help, reply HELP, call (737) 265-2771, or email hello@terciostudios.com.

When optional follow-up email is offered, it may be declined by leaving the website consent box unchecked and may be stopped later through the preference link included in each automated follow-up email.

Children and policy updates

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. We may update this policy periodically. The effective date above identifies the latest version.

Contact us

Questions or privacy requests may be sent to Tercio Studios at hello@terciostudios.com or by calling (737) 265-2771. Tercio Studios operates in Austin, Texas as a division of Automated Drone and Robotic Solutions, LLC.